Step up to that ‘can-of-worms’ topic and transform it into a chance for connection and growth.

This course focuses on utilizing storytelling and depolarizing frameworks to manage and diffuse divisive conversations. Learn to create narratives that foster understanding, reduce defensiveness, and promote collaborative problem-solving.

Course Highlights:

• Strategies to prepare for and reframe difficult conversations.

• How to research and describe viewpoints you don’t personally hold

• Using complexity and nuance to engage listeners with multiple perspectives

• Evaluating language for invisible ‘landmine’ words and phrases

• Preparing to be an impartial facilitator despite your personal perspective

• When to press ‘pause’ on an unplanned conversation.

Why Enroll in Our Courses?

Led by Kristin Robinson, a seasoned expert with over 25 years in storytelling and audience engagement, our courses offer a blend of research-based insight and practical application. Participants will gain tools and techniques that are immediately applicable, enhancing their professional communication and leadership effectiveness.

In the words of people like you…

Nick Reid
Executive Director: PROST Network, Past General Manager North America: Thai Airways

I have experienced many public speakers, trainers and facilitators in my 4 decades in the travel industry - running associations, planning events and attending more conferences than I can remember.

And yet I remember Kristin and her presentation on dealing with “Touchy Subjects”.  I wanted more.  I approached Kristin after her talk, and we sat down and compared notes.

She is brilliant.  I couldn’t be happier in providing this testimonial, in the hope that, you too, will benefit from Kristin’s experience and knowledge in compelling “Storytelling” to get your audience or stakeholders to “buy in”.

Dan Blanchard
President, National Speakers Association - CT

This unforgettable evening left attendees with profound insights and actionable strategies for tackling tough topics with confidence and sensitivity. 

Deirdre Rivas
Tour Director Manager, EF Tours

Like EF, Kristin believe that conversations can change the world. At this year's EA Annual TD Meeting she provided an incredible hands on activity to assist TDs in recognizing that all our travelers are all different, and that recognizing and acknowledging those differences with respect is the key to begin to hold meaningful and open dialogue (or in this case give commentary) that make space for everyone. It was well received by the TDs and left them wanting more. Kristin's session was an incredible addition to this year's line up!

Maria Fauconnet
Recruitment and Onboarding Manager, EF Tours

“This workshop was an eye-opening and constructive experience. It provided me with practical tools and approaches for navigating difficult conversations with confidence and empathy. I learned how to approach sensitive topics without triggering defensive reactions and gained a deeper understanding of how to see things from an opposing point of view.  I left feeling better equipped to engage in meaningful discussions, even on the most challenging topics.